Returns & Exchange

Welcome to Twisty Weekend! We value your satisfaction with our products and strive to provide you with the best shopping experience. This Refund & Exchange Policy outlines our guidelines and procedures for refunds and exchanges to ensure transparency and fairness for our customers in the United Kingdom.

 

Refund Eligibility

Once your return has been received and inspected, we will process your refund and notify you of its completion. All refunds are processed to the original payment method, and please note that it can take 5-7 days for the funds to show in your account.

Damaged or Defective Products: If you happen to receive a product that has sustained damage or exhibits defects, kindly reach out to our Customer Support Team within 5-7 days from the date of receiving your order. Our team will guide you through the process of returning the item, and you will have the option to receive a full refund or a replacement

Incorrect Orders: If you receive the wrong product due to an error on our part, we will arrange for a return and issue a full refund, including shipping costs.

Exchange Policy

Size or Style Exchange: If you wish to exchange a product due to size or style issues, please contact our Customer Support Team within 5-7 days of receiving your order. We will guide you through the exchange process, and you will be responsible for return shipping costs. 

Change of Mind: We recognize that personal preferences can evolve. If you wish to exchange a product for reasons unrelated to damage or defects, you are welcome to do so within a 30-day period from the date of purchase. Please ensure that the item remains unopened, in its original packaging, and in a condition suitable for resale

 

Refund and Exchange Process

Contact our Customer Support Team at info@twistyweekend.com / +44 7828 406535 to initiate the refund or exchange process. Provide your order details and the reason for your request.

Our team will guide you through the return or exchange process, including the address for returning the item. Upon receipt of the returned item and subsequent inspection, we will process your refund or exchange within 5-7 to the original payment method or send out the exchanged product.

Contact Us

If you have any questions or require assistance regarding our Refund & Exchange Policy, don't hesitate to get in touch with our Customer Support Team at info@twistyweekend.com / +44 7828 406535.

By purchasing on our website, you agree to abide by this Refund & Exchange Policy.